Get your gear when you need it. We offer a range of fast, reliable delivery options to get you back on the water as soon as possible.
Standard Shipping: NZ$39.95
Delivered in approx 5-10 business days.
Express Shipping: NZ$134.95
Delivered in approx 3-5 business days.
Dispatch Speed
We know you're eager to get started. That's why we aim for same-day dispatch on all orders placed before 4pm GMT (Monday - Friday).
International Delivery
Watersports Outlet is a global leader in water sports. We ship to a vast range of international destinations with competitive rates and reliable transit times. Please refer to our full list of shipping destinations for eligible countries and estimated timeframes. Orders to the UK, the EU, the USA and Switzerland arrive with nothing to pay on delivery: VAT is included, and any duty is paid by us. Orders to other countries may be charged customs duties or import taxes on arrival, and delivery times there can vary with customs clearance.
Important Information
- All orders are dispatched from our UK warehouse. Delivery timeframes are calculated from the date of dispatch and are estimates only.
Some remote locations may require additional delivery time beyond the estimate shown.
- Delivery Issues: If you experience any issue with your delivery, please contact us
within 2 weeks of your dispatch date, so we can help resolve it quickly. Our delivery partners require us to raise any
loss or damage investigations within specific timeframes. Prompt notification ensures we can take action on your behalf. Your statutory
rights are not affected.
- Delays: While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances
beyond our control, including adverse weather, transport disruptions, industrial action, or customs procedures. We will make reasonable
efforts to minimise disruption and keep customers informed where possible.
- Customs Duties & Import Taxes: International shipments outside the UK may be subject to customs duties, import taxes,
and clearance fees, which are determined by the destination country. Unless otherwise stated, these charges are the responsibility of the
recipient and are not included in the product or shipping price. We recommend contacting your local customs authority for further information
before placing your order.
- Refused or Undeliverable Shipments: If a shipment is refused due to unpaid customs duties or import charges, or if a
parcel is returned to us due to:
- Failure to pay customs fees
- An incorrect or incomplete delivery address provided at checkout
- Failure to collect the parcel from a courier depot or collection point
any return shipping costs, customs charges, clearance fees, storage fees, or carrier handling charges incurred will be deducted from the
refund amount. Original outbound shipping costs are non-refundable. If return charges exceed the value of the goods, we reserve the right to
withhold the refund.
