Update 26 Mar: Due to reasons beyond our control, returns and subsequently refunds could be significantly delayed.
We apologise for any inconvenience caused by a delay in receiving your returned items and processing your refund.
We are working as quickly as possible to meet your expectations under challenging circumstances.
Simple Returns / Exchange
- Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resaleable condition (including original packaging).
- Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
- The customer is responsible for the cost of return.
Once your return has been shipped by the courier to our warehouse, please allow up to 5 days for your order to be refunded or exchanged before contacting us. Please allow up to 5 working days for your refund to be processed by your payment provider.
If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on 844-346-8683 or email [email protected]