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Simple returns and exchange

COVID-19 Update

Update 26 Mar: Due to reasons beyond our control, returns and subsequently refunds could be significantly delayed. We apologise for any inconvenience caused by a delay in receiving your returned items and processing your refund. We are working as quickly as possible to meet your expectations under challenging circumstances.

Simple Returns / Exchange

  1. Items can be returned to us within 60 days of purchase in a clean, undamaged, unused and resaleable condition (including original packaging).
  2. Enclose the returns slip or a copy of your invoice with a note to advise the reason for return.
  3. The customer is responsible for the cost of return.

Once your return has been shipped by the courier to our warehouse, please allow up to 5 days for your order to be refunded or exchanged before contacting us. Please allow up to 5 working days for your refund to be processed by your payment provider.

Urgent Replacements

If a replacement is urgent, it would be quickest to place a new order online first, then return the existing item marked for a refund. For returns outside of this criteria, call Customer Services on 844-346-8683 or email [email protected]

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