How does Slice it work?
Spread the cost of your purchase into equal monthly payments with 0% interest.
Slice it is a promotional plan on the Klarna Account.
How do I use Slice it?
When you shop online, Klarna's system reviews each order to determine which payments
options are available to you. If Slice it is offered, simply select this option.
The first time you shop with Slice it you will be asked in to apply for a Klarna Account.
If you’re approved Klarna will create an account for you and your order will be placed.
Every time you shop with Slice it after that, you only need to agree to the purchase and
won't need to sign up again. The order amount will be added to your Klarna Account as
additional promotional plans.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with
further details on how to pay.
Can I pay less than the amount owed each month?
You can at any time choose to pay your minimum payment instead of your interest-saver
payment. Your monthly minimum payment is the amount to be paid to avoid incurring late
fees on your Klarna Account. Should you choose to pay your minimum payment instead of
your interest-saver payment, this will mean you will lose your promotional plan offer
and the remaining balance will start to incur interest at 18.9% APR (variable).
It's up to you.
Do I need to be 18?
Slice it is only available to people aged 18 or over and is an online exclusive payment method.
How do I manage my Klarna Account?
Log in to the customer portal at
Klarna.com at any
time day or night, to review your purchases and settle your monthly statement. If
you need further assistance, you can contact
Klarna's
Customer Service team.
How can I increase my chances of being accepted for Slice it?
Klarna is unique and offers Pay later based on a number of factors such as the
order value, previous order history and item availability. If you are 18 or over,
you can improve your chances of being offered Pay later by ensuring you provide
your full name and accurate address details and shipping to your registered
billing address. All orders are assessed individually. Just because you have had
Pay later before does not mean it will be offered for every order and in turn, as
it is denied does not mean it will be denied for all future orders.
How is my statement sent?
If you choose to use Slice it, we will send your monthly statement notification via
email with instructions on how to make a payment and an overview of your Klarna Account.
Once you have been landed on your Klarna Account overview page, simply select
'Make a payment' and enter the amount you wish to pay towards your balance.
What do I need to provide when I make a purchase?
If you want to make a purchase with a Klarna Account you need to provide your
mobile phone number and your email address as well as name, billing address and
your date of birth. Your mobile number is required in case we need to reach you.
All statements will be send to your email address. It's very important, that you
give us the correct details, as otherwise you will not receive monthly statements
and so be liable for late payment fees.
Is my payment information safe?
Payment information is processed securely by Klarna. No payment information is
transferred to us or held by us. All transactions take place via connections
secured with the latest industry standard security protocols.
How do I make a payment?
First, log in at www.klarna.com/uk
and visit your Klarna Account overview page. Then, simply select 'Make a payment' and
enter the amount you wish to pay towards your balance. Should you have any questions or
concerns when making a payment you can contact
Klarna's
Customer Service team.
I haven't received an email with my statement.
Please contact
Klarna's
Customer Service team via live chat or phone. They will be able to provide you with
details on how to pay.
I have cancelled my order. How long will it take until I receive my refund?
As soon as Watersports Outlet has registered your cancellation or your return, the
refund will be processed within 5 business days.
What happens if I cancel or return my order?
As soon as Watersports Outlet have accepted your cancellation/return, then Klarna
will make any necessary adjustments your balance and provide further help if needed.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store have registered your cancellation or your return, we will credit
the balance back to your Klarna Account within next 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with card, the refund will be made back to
your Klarna Account balance. If the Account ends up in a credit balance, this
can be used towards future purchases or you can request it to be paid back by contacting
Klarna's
Customer Service team.
I've received my monthly statement and a payment is due, but I've not yet received my goods.
You should of course not pay your statement until you've received your goods. In this
case, we would ask that you contact the store and get an update on your order. You should
also contact
Klarna's
Customer Service team so that they can postpone the due date on your payment.
I still have questions regarding payment.
Visit Klarna's
Customer Services for a full list of FAQ's, live chat and telephone options.
How does Pay in 3 work?
Pay in 3 will allow you to spread the cost of your purchase over 3 equal payments.
The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout.
Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
To pay in 3 instalments using Pay in 3, follow these steps:
- Add any Watersports Outlet products to your basket, with a total order value between £120 and £1,000.
- Select Klarna at checkout and proceed to payment.
- If eligible, you'll be presented with a Pay in 3 option.
- Your first payment is processed, your products are dispatched and Klarna will automatically collect the remaining instalments 30 and 60 days later.
Am I eligible for Pay in 3?
To use Pay in 3 you must be at least 18.
Whilst this option is widely promoted, Pay in 3 is subject to your financial circumstances.
When choosing Pay in 3, our assessment will not affect your credit rating.
Why have I not been offered Pay in 3?
Although Pay in 3 is widely promoted, it is not always universally available.
The Pay in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details,
cardholder details, amount of order, the online store, previous order history and item availability.
Can I pay before the due date?
No, this is not currently possible for Pay in 3 purchases.
What happens to my statement, when I've returned the goods?
Once we have received the return (partial or full) and you have received our confirmation of this, an updated statement with an adjusted payment
schedule will be sent to you by Klarna if you've made a partial return.
With a full return, Klarna shall refund any payments collected and cancel any future scheduled payments.
What happens if I don't pay for my order?
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at checkout.
If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later.
Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later.
Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
What happens if I cancel or return my order?
As soon as wehave accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay in 3, you'll need to provide your mobile phone number, email address, current billing
address and a debit or credit card.
The mobile number is required in case Klarna need to reach you.
All communications will be sent to your email address.
It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.
